Terms & Conditions

Welcome to the Viavito store terms and conditions of use. We are delighted that you wish to use our store. We have established a number of terms and conditions that by using our shop, you agree to be legally bound by. They are therefore important and so please take a few moments to read them. If you do not agree with terms & conditions set out below please do not use our online store. We recommend that you periodically check these terms and conditions, because we reserve the right to change them at any time and the terms and conditions that are available on our Site at the time you are using it will be those that apply during such use.


Viavito’s details are as follows:

Viavito Ltd
Unit 8, Sabichi House
5 Wadsworth Road

Office working hours are Mon – Fri: 9.30am – 6pm


Tel: 020 3773 3820


Free Delivery applies to Mainland UK Only (Scotland, England, Wales). There can be a charge to Northern Ireland, Scottish Highlands and the Islands (Isle of Wight, Isle of Man, Channel Islands, Isle of Lewis, Orkney) and some other UK areas that are subject to a carriers excess charge. Our free delivery service operates from Monday to Friday between the hours of 8am and 6pm. Saturday deliveries may be available on certain products and may be subject to an additional charge. To confirm if a delivery charge will be applicable please email support@Viavito.com or call our client services team on 020 3773 3820 (local rate call). Please note if delivery access is restricted, please ensure that you inform us prior to delivery to avoid delaying deliveries.


We aim to deliver all orders as quickly as possible with the vast majority of items being delivered within 2-3 working days. On rare occasions stock may delayed and when this happens a member of the support team will be in touch to advise of the delays or recommend a suitable alternative. We aim to deliver all orders within no more than 30 days of your order.

We use a range of delivery methods to send you your goods in the quickest possible way. For items weighing in excess of 50kg, we may use a dedicated 2 man delivery service to ensure that your order arrives in perfect condition. On these occasions a member of the team will contact you before processing your order to arrange a mutually convenient delivery date.


Some deliveries may require a signature at the point of delivery. On these occasions please check the delivery carefully for signs of possible damage before you sign to say that you have received them in good condition. On some occasions the outer packaging on heavier items may become damaged during transit. In most cases this will have no impact on the goods themselves and this means that the packaging will have served its purpose in protecting your order. In the extremely unlikely event that you receive a parcel which is obviously damaged beyond all levels of acceptability, please refuse delivery and contact us via support@Viavito.com or call our customer service team on 020 3773 3820 stating the reason for refusal. We will then resolve the problem in the best and quickest means possible. Fortunately this happens very rarely.


By purchasing from this website you agree to our Returns and Exchange policy.

At Viavito we understand that there are occasions when you may wish to return an item to us for several reasons. If you wish to arrange a return to us please read below.

(Please note that we are unable to accept any responsibility for returns received without a Return Authorisation Number being issued first by our client services team).

  1. Sometimes it is difficult to choose the right products over the Internet. For this reason, we offer a 'no quibble' 14 day money back guarantee on all products. You may change your mind for any reason at all and as long as you return the products in new condition in the original packaging at your expense.

Please note the following exceptions to our 14 day money back guarantee
- For hygiene reasons some other items cannot be returned to us unless they are faulty and have been issued a valid returns authorisation number.
- Installed and assembled machines are not covered by our 14 day money back guarantee.

  1. The duration of the money-back guarantee period provided by us is 14 days starting from the day after the day the goods were received.
  2. Contact our client services team via email support@viavito.com or on 020 3773 3820 during working hours (9.30am – 6pm on Mon - Fri) to inform us of your wish to return a product under our money back guarantee scheme.
  3. You will receive a return authorisation number and a returns form.
  4. We aim to issue refunds within a few days, but your refund will be issued within 30 days of being notified of a cancellation under the Money Back Guarantee.
  5. Please note that you are under a statutory duty of care to look after the unwanted goods in your possession and any products that are to be returned under our money back guarantee policy must be kept in an 'as new' condition.

If you are returning a product under the 14 day money back policy you are responsible for the cost of returning the goods. Please note that large bulky items may cost in excess of £200 to return depending on the carrier you choose.


Any goods delivered that are faulty or were delivered incorrectly or as substitutes without your explicit consent may be returned for a replacement or refund within 14 calendar days of the receipt of the goods from us. You should call our client services team via email support@viavito.com or on 020 3773 3820 during working hours (9.30am – 6pm on Mon - Fri) to inform us of your wish to return a product and the reasons for the return.

You will be issued with a Return Authorisation Number and our service agent will discuss the return of the product by you or through collection arranged by us. You will be issued with a refund or replacement or an alternative, at your choice, following inspection of the issue upon the return of the product.


On the very rare occasions that you wish to complain about any of our services, we aim to deal with the complaint as effectively as possible. In the first instance, your complaint should be e-mailed to our client services team at support@Viavito.com or sent by post to Client Services Manager, Viavito Ltd, Unit 8, Sabichi House, 5 Wadsworth Road, Perivale, Middlesex, UB6 7JD. Alternatively, please contact our client services team on 020 3773 3820 during working hours. We aim to acknowledge any complaints within 5 working days, and to conclude our investigations as soon as possible thereafter. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.


You will be able to access the majority of this Website without having to register any details with us. However, certain areas of this Website will only be accessible only if you have registered.


9.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

9.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

9.3 Subject to paragraph 9.2, no part of this Website may be reproduced without our prior written permission.


We do not guarantee that our Site or Content will always be available, nor do we guarantee that we will provide an error free service. We may suspend our service for operational reasons such as repair, maintenance or improvements, or otherwise in emergencies and we may change or discontinue the availability of any Content, goods or services at any time as we see fit.


11.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

11.2 When using this website you shall not post or send to or from this Website any material: a. for which you have not obtained all necessary consents; b. that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom; c. which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

11.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 11.2.


12.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk

12.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions (a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us; (b) you do not misrepresent your relationship with us or present any false information about us; (c) you do not link from a website that is not owned by you; and (d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.

12.3 If you choose to link to our website in breach of Paragraph 12.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.


As an environmentally conscious online retailer, we are committed to offering our clients the opportunity to recycle electrical goods in line with WEEE regulations. These state that each EU Member State now has a legal obligation to minimise the disposal of WEEE in landfill sites. The aim of the WEEE regulations is to address the environmental impacts of electrical and electronic equipment when it reaches the end of its life.

13.1 What can you do: Reuse & Recycle

We all have a responsibility to contributing to the reuse, recycling and other forms of recovery of WEEE under these Regulations.

13.1.1 Reuse: If your old machine is still working, do you know somebody who would like to use it? There are many organisations such as schools, clubs, residential homes etc. who might be very happy to use your old equipment and give it a new home.

13.1.2 Recycle: If your old equipment is no longer useful to you or anyone you know, please recycle it whenever possible. If you are unable to give your item a new home, there are lots of local organisations available that will reuse, recycle or repair electrical and electronic equipment for charitable schemes.

13.2 Potential effects of not committing to WEEE regulations: Over 75% of waste electrical goods end up in landfill, where
lead and other toxins contained in the electrical goods can cause soil and water contamination which can lead to negative effects on human health and the environment. Electrical and Electronic Equipment that was made after 13th August 2005 should display the crossed-out wheelie bin symbol on the packaging or product. The purpose of the symbol is to encourage householders to dispose of their WEEE separately from household waste.

13.3 Viavito.com WEEE take back policy: In the unlikely event that you are unable to find a new home for your electrical items, Viavito will gladly manage its disposal in line with the WEEE regulations for you. We offer this disposal service to clients on a like for like basis meaning that if for example you purchase a treadmill from us, we will ensure that your old treadmill is disposed of correctly and in line with the WEEE regulations. All we ask is that you make arrangements to return your old ‘like for like’ item to us and we will ensure that it is handled in the correct environmentally aware way and that you return the items to us after obtaining a WEEE Returns Authorisation number.


14.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.

14.2 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.


This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.